Frequently Asked Questions
What are Candleburg Co candles made from?
All Candleburg Co candles are made with 100% soy wax. Soy wax is a natural, renewable resource that burns cleaner and longer than traditional paraffin wax.
Are your candles hand-poured?
Yes. Every Candleburg Co candle is hand-poured in small batches to ensure quality, consistency, and attention to detail in every jar.
What kind of fragrance oils do you use?
We use high-quality fragrance oils that are phthalate-free and thoughtfully selected to create balanced, long-lasting scents without being overpowering.
How long do your candles burn?
Burn time varies by candle size, but our soy wax candles are designed for a slow, even burn. You can expect approximately 40 to 50 hours of burn time for our standard-sized candles when properly cared for.
How do I get the best burn from my candle?
Allow the wax to melt fully across the surface during the first burn.
Trim the wick to about 1/4 inch before each use.
Do not burn for more than 4 hours at a time.
Keep candles away from drafts to ensure an even burn.
Are your candles safe for pets?
While our candles are made with clean-burning soy wax, we recommend always using candles in a well-ventilated space and keeping them out of reach of pets. If you have sensitivities, burning for shorter periods is best.
Do you offer custom or wholesale orders?
Yes, we offer wholesale options and limited custom orders. Please contact us directly for details, minimums, and availability.
What is your return policy?
Due to the nature of our products, we do not accept returns on used candles. If your order arrives damaged or there is an issue, please reach out to us within 7 days of delivery and we will make it right.
How should I store my candles?
Store candles in a cool, dry place away from direct sunlight. This helps preserve both the wax and the fragrance over time.